Frequently Asked Questions
Everything you need to know about shopping with Caracole.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that some specialized or custom-ordered products may be subject to a restocking fee.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our international shipping capabilities in the near future.
Are your products covered by a warranty?
Yes, all Caracole products come with a standard one-year manufacturer's warranty against defects in materials and workmanship under normal residential use.